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INSIDE Africa Tours > Terms and Conditions

1 – The Inside Africa Tours Contract
Your contract is entered into with Inside Africa Tours (IAT). We wish to set out clearly the responsibilities which we at IAT have to you and which you, in turn, have to us when a contract is made between us.


2 – What is included
Personal and professional guidance, with our utmost care and attention given to your comfort and safety, for the duration of your tour, from arrival in Southern Africa to departure of Southern Africa .

Although most tours include your accommodation and transport, each tour is different with regards to meals and activities that are included. Please check the itinerary to see what is included or contact us if in doubt. Items of a personal nature, such as laundry, phone calls, tipping, room service, optional excursions, wine & beverages, etc, are not included in tour and holiday costs and are your own responsibility (See specific exclusions and inclusions for each tour). Tour and Holiday prices also exclude International and Southern African departure taxes, customs and immigration fees.


3 – What is not included
Meals, unless otherwise stated in the itinerary.
Alcoholic beverages (beer, wine, spirits, etc).
Other personal needs, local arts, crafts and souvenirs.
Additional activities can be included in the tour package or selected on a ‘pay as you go’ basis. Additional activities may require pre-booking.
Comprehensive travel and cancellation insurance to cover cancellation, medical treatment, hospitalization for illness, loss of or damage to your personal property beyond the control of IAT.


4 – Reservations and Payments

All prices are quoted in New Zealand, Australian or United States dollars unless otherwise specified. Prices in any other currency can be supplied on request. Prices include all related Taxes - VAT.

To confirm your package IAT requires a booking deposit of 20% of the total package cost. This booking deposit is non-refundable.

Full payment for the package is required 60 days before tour commencement. If a booking is made less than 60 days before tour commencement, then full payment is required at the time of booking.

IAT reserves the right to change package prices at anytime up until the time the booking deposit has been paid. Payment can be made by direct bank (telegraphic) transfers or credit card. Our preferred method of payment is by direct bank (telegraphic) transfer. Details of our account are available on request.

Should you prefer to pay by credit card then an additional transaction fee is payable over and above the price of the tour.

The prices advertised are subject to currency fluctuations at the time of booking.


5 – Cancellations

it is recommended that you take out insurance covering cancellation. The booking deposit is non-refundable.

In the event of a cancellation 30 days or more prior to tour commencement, we will refund 50% of the package price.

In the event of a cancellation 29 to 16 days prior to tour commencement, we will refund 25% of the package price.

In the event of a cancellation 15 days or less prior to tour commencement, there will be no refund.

No refund will be made for any unused services included in the price unless cancellation of such services was due to adverse weather conditions. If the activity is cancelled due to weather, we will provide as best an alternative as we possibly can at no additional charge to you. On our hosted tours all the details will be taken care of for you. If you are on a self-drive tour, simply call our telephone number and we will endeavour to either book you onto a different activity of your choice, determine whether the activity can be rescheduled, or in the event that there are no suitable alternatives we will refund to you the cost of the activity.
Note that this does not apply if you change your mind on a particular activity – only if the activity is cancelled.


6 – Limitation of Liability
INSIDE AFRICA TOURS, as operator or agent, completes all tour arrangements on the condition that it shall assume no responsibility or liability for any injury, loss, accident, delay or irregularity which may occur either directly or indirectly from any defect in any vehicle, vessel or equipment, or through neglect or default of any company or person engaged in conveying the passengers or carrying out our arrangements of the tours or otherwise in connection with the tours.

Further, IAT is not responsible for medical problems encountered before, during or after the tour, strikes, thefts, force majeure, acts of terrorism, government restrictions or regulations, discrepancies or changes in transit or hotel and other services over which it has no control.

No claim may be made against IAT arising out of the tour and no third party may make a claim against IAT.

To participate in travel with Inside Africa Tours you hereby agree that you will not make a claim against IAT or sue for bodily injury, emotional trauma, death and/or property damage, however caused, as a result of your participation in the tour. You therefore release IAT and its employees from any and all claims, known or unknown, arising from your participation in a tour.


7 – Special Conditions and Needs

Please advise IAT of any special needs or requests at the time of booking. We will endeavour to meet such needs or special requests, but cannot guarantee that they will be, nor will we be responsible if any are not met. If you have any medical conditions or disabilities which may affect your travel arrangements, we need to be advised in writing at the time of booking. If we cannot accommodate your needs or requirements, we will advise you at that time.


8 – Services and Assistance

If an unexpected problem occurs during your travel arrangements then, in your own best interests, please contact our office without delay. Only by doing this can we take steps to remedy the situation and to help you. If you remain dissatisfied any complaint must be made in writing to us within 30 days. Please include your booking reference or voucher numbers as this will help us to respond to you quickly.


9 – Smoking

The smoking laws of South Africa, Namibia, Botswana, Lesotho, Swaziland and Zimbabwe need to be adhered to. Regular stops are made for passengers’ comfort.


10 – Passport and Visas
Passports are required by all visitors to South Africa, Namibia, Botswana, Lesotho, Swaziland and Zimbabwe. Visas are required for visitors from some countries and you should check with IAT for the correct information. Visas may need to be applied for some weeks prior to your departure to Southern Africa.

Please check with us and/or your airline regarding current passport, visa and vaccination requirements. Please check with your doctor regarding vaccination requirements for travel to Southern Africa. Vaccinations are not IAT’s responsibility, but the travellers. These need to be sorted before arrival to Southern Africa. Any costs as a result of illness caught on vacation to Southern Africa are the responsibility of the traveler.

All travellers will require a valid passport to enter South Africa, Namibia, Botswana, Lesotho, Swaziland and Zimbabwe. Please check with us or your airline at time of booking as to the precise requirements and procedures for obtaining passports or visas. (It is the responsibility of the traveller to hold the above travel documents).


11 – Quarantine

South Africa has strict quarantine regulations. Do not bring any raw food, fruit, plant material or soil with you. There are severe penalties if you do.


12 – Privacy Policy

IAT regard our visitors’ privacy as a very important issue. IAT is concerned about protecting your privacy and is committed to honouring the privacy of its visitors to the website. We will only record your e-mail address if you send us a message. It will only be used for the purpose for which you have provided. We will not use your e-mail address or any of your personal details contained in your e-mail for any other purpose without your consent except for promotional material and newsletters relating to IAT business and its services.


13 – Risks relating travelling in Southern Africa
Travel has an element of risk. These risks also need to be realized before one carries out these activities.

INSIDE AFRICA TOURS, as operator or agent, completes all tour arrangements on the condition that it shall assume no responsibility or liability for any injury, disability or death relating to the carrying out of any activity booked through IAT.

Please be aware that during your travel to Africa, certain risks and dangers may arise including, but not limited to, the hazards of traveling in undeveloped areas, travel by boat, train, rental car, aircraft or other means of conveyance, the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Also be aware that Inside Africa Tours will not accept liability regarding provision of medical care or the adequacy of any care that may be rendered. You are voluntarily participating in these activities with the knowledge of the dangers involved and hereby agree to accept any risks.

PLEASE NOTE: Tour arrangements are intended for people of reasonably good health and without physical disabilities which would create a hazard either for the passenger or other passengers. By forwarding deposit for your travel arrangements, the guest certifies that he or she does not have any physical disability that might create a hazard for themselves or other tour participants. We at Inside Africa Tours reserves the right to decline to accept or retain any person as a tour participant should such person’s health or mental condition impede the operation of the tour.


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